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How to use and manage Recommended Follow-ups

Updated August 13, 2026·3 min read
This feature is in limited availability and available to select users.
Release notes

Learn how to send follow-ups, manage your recommended contacts, and adjust your preferences for Recommended Follow-ups.

Before you begin

View contacts who haven't booked yet after you've shared availability with them.

From Contacts

  1. Go to Contacts.
  2. Select View [X] recommended follow-ups to see all your recommended follow-ups.

Note

The View [X] recommended follow-ups link only appears if you have contacts to follow uin Calendly.

From the weekly email

Calendly sends you a weekly email with up to five recommended follow-ups.

  1. Open the weekly Recommended follow-ups email in your inbox.
  2. Select Review follow-up emails.

You can send follow-ups directly from Calendly.

  1. Go to Contacts.
  2. Select View [X] recommended follow-ups to access your Recommended follow-ups page.
  3. Find the contact you want to follow up with.
  4. Review the suggested follow-up message. Calendly generates this message based on your recent emails with the contact.
  5. Edit the message if needed. Personalization increases response rates.
  6. Select Send.

The contact will receive your follow-up email right away.

How the follow-up message is generated

Calendly uses AI to create your follow-up draft. The draft includes context from your recent emails with the contact—including the last message and up to five other recent threads from the past 90 days. This helps the draft feel personal and relevant to your conversation.

You should always review and edit the draft before sending. It's a suggestion, not a final message.

Manage contacts on your list

You can control which contacts appear on your Recommended Follow-ups page.

Remove a contact from the list permanently

  1. Go to Contacts.
  2. Select View [X] recommended follow-ups to access your Recommended follow-ups list.
  3. Find the contact.
  4. Select Dismiss (the X icon).

The contact is removed from your list and future emails.

View the most recent email thread

Each contact row shows information about your recent emails. Select the message to expand it and see the full conversation.

Adjust your notification preferences

You can manage when and how often you get Recommended Follow-ups emails from SettingsNotifications.

Unsubscribe from weekly emails

  1. Open any Recommended follow-ups email.
  2. Select Unsubscribe at the bottom of the email.
  3. You'll no longer receive weekly follow-up emails.

Re-enable emails

  1. Go to SettingsNotifications.
  2. Find Recommended follow-ups.
  3. Toggle the setting on to start receiving emails again.

Understand when contacts appear and disappear

Contacts only show up on your list if they meet certain conditions.

Contacts appear when:

  • You shared your availability from Calendly with them in the last 3 days
  • They haven't booked a meeting yet
  • They haven't already received a follow-up from you

Contacts disappear when they:

  • Book a meeting
  • Just received a follow-up from you
  • Are dismissed by you
  • Fall outside the three-day window
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